SmallBizGenius Analysis
Honest receives mixed feedback, with many customers reporting issues with order fulfillment and customer service. While some appreciate the product quality and subscription model, the negative experiences raise concerns about reliability.
Category Breakdown
Scores based on analysis of 32 recent reviews
Order Fulfillment Issues
2.0/10Many reviewers report not receiving their orders, despite tracking information indicating delivery. Customers express frustration with the company's lack of assistance in resolving these issues, often stating that customer service provides no solutions or takes an unreasonable amount of time to respond.
15 reviews mention thisCustomer Service Problems
3.0/10Numerous reviewers describe unhelpful and unresponsive customer service. Common complaints include long response times, failure to resolve issues, and being redirected without a solution. Some reviewers also mention difficulties canceling subscriptions or obtaining refunds.
13 reviews mention thisSubscription Issues
3.5/10Several reviewers report problems with managing their subscriptions, including difficulties canceling, changing addresses, or removing payment information. These issues often lead to unwanted charges or deliveries to incorrect addresses.
5 reviews mention thisProduct Quality (Mixed)
6.0/10While some reviewers praise the quality of Honest's products, particularly diapers and wipes, others report issues such as chemical smells, leaks, and defective clothing. This inconsistency in product quality contributes to the mixed overall sentiment.
5 reviews mention thisPositive Subscription Experience
8.0/10A few reviewers express satisfaction with the subscription service, highlighting the convenience and helpfulness of customer service when resolving issues like diaper size exchanges. They appreciate the prompt and efficient support they receive.
3 reviews mention thisPros & Cons
What Customers Love
"I use the monthly diaper and wipe subscription. When I had to return some diapers because my little one needed a larger size, their customer service was prompt and helpful! I happily support this company."
"When I had to return some diapers because my little one needed a larger size, their customer service was prompt and helpful!"
"I actually like there product when I bought it in target"
Common Complaints
"I never received my order. When I contacted customer service, they said the order was delivered. End of story."
"No customer service help for problems."
"There is no way to remove payment information from their website, and no way to cancel subscriptions."
"The diapers were... bad. They smelled like chemicals every time, across multiple designs and no design. He leaked through 1+ diapers EVERY.DAY."
"I realized that the giftcard actually cannot be used for baby clothing!! This was NOT mentioned in the e-giftcard email that I received"
Common Questions About Honest
Answers derived from customer review patterns
Is Honest legit and trustworthy?
Based on 32 reviews, Honest's legitimacy is questionable due to numerous reports of undelivered orders and unresolved customer service issues. While some customers have positive experiences, the prevalence of negative feedback raises concerns about the company's reliability. Many reviewers feel that their money was stolen due to unfulfilled orders and lack of support. Therefore, potential customers should proceed with caution and be prepared for potential problems.
Based on 20 reviewsDoes Honest have good customer service?
The consensus from the reviews suggests that Honest does not have good customer service. A significant number of reviewers report unhelpful, unresponsive, and slow customer service interactions. Customers often complain about not receiving assistance with undelivered orders, subscription cancellations, or refunds. While a few reviewers mention positive experiences, the overwhelming majority express dissatisfaction with the level of support provided.
Based on 15 reviewsIs Honest worth it for small business?
For small businesses, Honest may not be a reliable choice due to the numerous complaints about order fulfillment and customer service. The risk of undelivered orders, unresponsive support, and difficulties with subscriptions could disrupt business operations and damage customer relationships. While the products themselves may be appealing, the potential for negative experiences outweighs the benefits for businesses that require consistent and dependable service. It is advisable to explore alternative suppliers with more reliable track records.
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